Our 184th Session closed in May with our Annual Dinner when the after dinner speaker was Mr John Timpson CBE. John Timpson has appeared regularly in the media and writes a weekly column, ‘Ask John’ in The Daily Telegraph. He is well known for the unique business style that he has implemented at Timpson Group and which he calls Upside-down Management. The title of his talk was “A Maverick’s View”. He enthralled his audience as he spoke about his “roller coaster ride” in business to explain why in his businesses he ignores what others regard as best practice. He described how his individual view of management, coupled with a strong culture, recognizes the important part kindness plays in creating trust and caring for colleagues.